Community Case Feed Salesforce

See all case info at a glance agents spend a lot of time gathering the info they need to resolve cases.

Community case feed salesforce. Content of posts in the case. Case feed is a news feed like display that shows customer support agents everything that s happening in a support case. View all docs. When you enable case feed for your organization an upgrade process converts active cases to the new interface and creates feed items for activity on those cases.

From setup enter support settings in the quick find box then select support settings. It is only possible to report on. Enable the community case feed. However many organizations use the cases object for internal business processes where the customer is another standard salesforce user.

Joining the case and case feed objects. Enabling case feed in salesforce. In this case it would be valuable to be able use quick text when posting to the case feed. Gain instant visibility into the timeline of a support case with a flexible feed based layout.

The new feature is missing some important capabilities however. Currently quick text can be used for communicating with the customer. It displays happenings in context so that agents can solve cases more efficiently. Optionally select enable email notifications for case posts recommended.

Select enable community case feed. I ve created a custom report type.